No, we are an online store with a home based showroom.
Yes, by appointment only on Thursdays from 5.30pm - 9pm. Simply click on 'Book a Try on' from the menu and pick a date and time that is available.
Please make sure you enter all details of the garment that you would like to try on and your event date. If your garment gets hired before your try on appointment then we will let you know via email or text. Any garments booked for the weekend of your appointment will not be available for try on.
Yes, we do provide a try on service!
If you are unable to visit our showroom, we provide a try on service for $30 which includes return postage. If/When the garment is available prior to your event date we will post to you. You agree to return the garment by lodging over the counter at an Australia Post Outlet (highly recommended) or place in a Yellow Express Post Box by 4pm the day after you receive it.
Our standard hire period is 4 days from your delivery date that you select. You are to return your garment 4 days from the delivery date.
No, dry-cleaning is included in the hire fee.
We don’t offer refunds for garments that don’t fit. It is your responsibility to check the designers sizing guide which is usually located on their website. Alternatively you can book a try on appointment to be 100% sure.
You must not alter any garment to fit and must return the garment in the same condition it was received. If the garment is returned altered or damaged (including but not limited to rips, stains or pulls) we have the right to charge you the fee to have the garment repaired.
We reserves the right to charge you the recommended retail price (RRP) to replace a damaged garment. In the instance where a garment can be repaired for an amount less than the RRP, we reserve the right to choose which option is more suitable.
Cancellations must be made at least 14 days prior to your event date to be provided with a credit valid for 6 months. A $30 cancellation fee per order applies to all cancelled bookings. The $30 cancellation fee applies per garment.
We reserve the right to cancel a booking at any time should an garment become unavailable through damage, not returned from the previous hire, or be in a condition deemed by us as unsatisfactory for hire. You will be offered the option of an alternative garment for your selected date, or a full refund.
You can contact us through our contact page! We will be happy to assist you.
Delivery is a flat rate of $20 for return delivery, express posted.
Yes we do!
We don't currently deliver on weekends. You are more than welcome to enquire about picking up from our showroom in Blacktown on a Saturday morning.
Yes, we do!
If your garment isn't delivered to you on time due to the fault of us or Australia Post, we will provide you with a full refund.
We are Australian based and are unable to ship internationally at this time.
Yes! Click on the ‘Track my parcel’ link at the bottom of our page using the unique tracking number that you will be provided when posted.
Place your dress in the return pre-paid express satchel included in your order and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a Yellow Express Australia Post Box by 4pm on your return date. Alternatively you can drop it off at our showroom in Blacktown. Please be sure to let us know when you are coming so someone is there to collect it.
All returns are time stamped. You will be charged a fee of 10% of the Recommended Retail Price (RRP) for each day that you are late in returning the garment and or product
Please use the tracking number on the express post satchel that we provide to you to track you package. Use the Track my parcel at the bottom of our website.
That’s fine, just drop your box into the nearest yellow Express Postal Box. Your package will be sent back to us the following business day.